Key Performance Indicators

The core strategies of the Strategic Plan are measured by several key performance indicators and graphic presentations.  Many of these indicators are being developed and will be established at a later stage.  The Policy and Planning Division will develop, establish, monitor and analyse these indicators for the purpose of smooth execution of the Plan. 

Core Strategy 1: Corporatisation and Privatisation 

1.       Progress of Corporatisation and Privatisation 

The measures for the progress of corporatisation are defined in terms of the preparation of legal infrastructure, the number of relevant laws being drafted, approved by Jawatankuasa Penswastaan, submitted to the Attorney General Chambers and enacted.  Additional indicators on services are used to monitor the progress involved in transforming the Departments under the Ministry into a corporate and statutory entity. 

The following table lists the current status of progress and the targets: 

Performance Indicators for Corporatisation and Privatisation	Current	Target (additional number by 2010)
Number of corporatisation papers to be approved by the Ministry	-	2
Number of corporatisation papers to be approved by Department of Economic and Development	-	3
Number of outsourced services	4	5
Number of commercialised services	21	5
Number of services being privatised	4	2
Number of services being franchised	2	1

  

Core Strategy 2 : Private Sector Facilitation and Participation 

1.       GDP contributions from Communications Industry 

The economic indicators acquired from the Department of Economic Planning and Development in the classification of Gross Domestic Products contributions will be used to measure the growth of communications industry.  It is more realistic to measure the percentage increase in GDP contributions from Communications sector to the overall non-oil sectors. 

Performance Indicators for GDP Contributions	Current	Target by 2024
Percentage contribution of communications sector against non-oil sector	3%	10%

  

2.       The incentive schemes for operation communications businesses 

The Ministry will pay close attention to the introduction and support of the various incentive schemes or privileges for private sector to operate businesses in Brunei Darussalam. 

Performance Indicators for Provision of Incentive Schemes	Current	Target (additional scheme per year)
Number of incentive schemes given by:
Civil Aviation Department	-	1
Ports Department	-	1
Marine Department	-	1
Land Transport Department	-	1
Postal Services Department	-	1

  

Core Strategy 3 : Infrastructure Development 

1.       Increased Adoption of Telecommunications Systems (Internet, WiFi, GSM, 3G) 

The key performance indicators for infrastructure development are the increased adoptions / usages of services such as Internet, WiFi, GSM and 3G on yearly basis. 

For measuring the increased adoption of telecommunications systems in Brunei Darussalam, among the growth rates that can be observed are as follows: 

·         Penetration Rate for Mobile Subscribers (GSM and 3G) per 100 inhabitants in Brunei Darussalam; 

·         Penetration Rate for Estimated Internet Users (Narrowband and Broadband) per 100 inhabitants in Brunei Darussalam; and 

·         Penetration Rates for Broadband and Narrowband Users per 100 inhabitants in Brunei Darussalam. 

In light of the rapid changes in these areas, the measures and targets will be separately prepared and published at a later stage. 

2.       Increase in public transport users, airline passengers, transshipment cargo and containers 

The Ministry will monitor the percentage differences on a yearly basis of public transport users (buses and taxis), airline passengers, transshipment cargo and containers.  The following three performance factors are used to measure the excellence in infrastructure and services.  However, due to the fluctuating needs and requirements of the infrastructure, the measures and targets will be provided at a later stage. 

·         Capacity     -     space available on the existing and future infrastructure 

·         Volume       -     consumption of capacity or space 

·         Services      -     feedback from customers and user 

 

From the graph above, it clearly shows that BIA Cargo Centre still has a significant large amount of space available for storage in years to come.  In 2006, it only utilised 44.71% of the capacity provided whereas it is estimated that only 49.37% in 2011 will be utilised. 

Volumes of cargo in the centre must grow at least 10% annually. 

From the graph below, it also shows that Muara Port containers still have a sufficient amount of space available for storage in years to come.  In 2006, it only utilised 46.16% of the capacity whereas it is estimated that only 73.21% will be utilised in 2011. 

 

From the graph below, it shows that the capacity in Brunei International Airport Terminal still has a sufficient amount of space available for people operating or transiting at the airport terminal.  In 2006, about 93.33% of capacity was utilised.  Expansion of the airport terminal must be taken into account for years to come. 

  

Core Strategy 4 : Operations Enhancement 

1.       Attaining global certification 

It is envisaged that all agencies in the Ministry shall achieve international accreditations or certifications on international standards such as ISO. 

2.       Customer Feedback 

The Ministry will conduct regular surveys on the key stakeholders to establish their interests, aspirations, concerns and their assessment of the Ministry service delivery.  The indicators will be based on the survey results. 

3.       Hubbing Activities Indicators 

In order to assess the success of the Hubbing activities, three groups of indicators shall be consistently used, namely: 

·         Cargo Transshipment – total amount of cargo transiting through Brunei Darussalam by air, sea and land; 

·         People Movement Through Brunei Darussalam – number of incoming people that transit and stay in Brunei Darussalam by means of air, sea and land; and 

·         Vehicles Movement Through Brunei Darussalam – number of incoming vehicles that transit and stay in Brunei Darussalam by means of sea and land. 

Key Performance Indicators for Main Hubbing: 

  

  

Core Strategy 5 : Competency, Development and Training 

1.       Competency Development and Training 

The Ministry will monitor the progress of implementing the competency skill development training programmes.  The availability of the 100 hour training system defined by the Prime Minister Office will be used to ensure that all the staff in the Ministry attains regular training. 

Performance Indicators for Competency Development and Training	Target by 2010
Percentage of staff achieving 100 hours of trainings per year	100%

  

Core Strategy 6 : Safe, secure and clean environment 

1.       Decrease in Road and Maritime Accidents 

Through a unified approach in managing safety on roads and the maritime, the number of incidents must be reduced.  The target for road and maritime fatalities should be drastically minimised.