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We would like
to refer to the article titled “Letter Wrongly Sent Four Times” in the Opinion
Page by “JWY” published in the 21st February 2018 edition of the Borneo
We thank the
writer for sharing his/her experience and we sincerely apologise for the
inconvenience caused by it. We will look into the matter and would like to invite
the writer to come forward and provide additional information to assist us with
the investigation. Further to this, we will identify areas that can be further
improved to avoid similar issues happening again in the future.
Services Department appreciates the matter raised and will strive to improve
services further for the public in the future. For further information, the
public are welcomed to contact Hajah Siti Fadilah binti Haji Mohin, Head of Corporate
Mails and Retails, during office hours at 2381212 or via email add email@example.com.
Haji Rozaly bin Haji Saidon
Acting Post Master General
Postal Services Department
Ministry of Communications
We refer to the article titled "Customer Unhappy with Postal Services" by "Dissatisfied Member of the Public" published in the 17th February 2018 edition of the Borneo Bulletin. We thank the writer for his comments and offer our sincere apologies for the inconvenience the writer and his wife encountered regarding the matter.
The Postal Department would like to inform that it has investigated this matter and has consulted with the relevant agency. In this regard, the Postal Department wishes to inform that our Customer Service Counter (CSC) at the Mail Processing Centre (MPC) is open Monday to Thursday and Saturday, 7.45am-12.15pm and 1.30pm-4.30pm, while the Pharmacy Counters only open from 8:00-11:30am.
The Postal Services Department appreciates the matter raised and will continue to strive to further ensure that the quality of its service to facilitate the public can be continuously improved.
In order to assist us with our investigation, we kindly invite the writer to contact Awang Haji Shahrin bin Haji Ibrahim, Head of Operations Centre, Mall Processing Centre, Old Airport Road, Berakas BB3510 at telephone number 2384423 or email to firstname.lastname@example.org or, Pengiran Haji Hairul Azmi bin Pengiran Haji Morni, Public Relations Officer during office hours at 2232872/2220959 or via email email@example.com or, contact our Customer Service Counter during office hours at +6732380481 or via email add firstname.lastname@example.org.
We refer to the article titled "Postal Department Need to Improve Service" published in the 17th January 2018 edition of the Borneo Bulletin's Opinion Page. We thank the writer for his/her comments and offer our sincere apologies for the inconvenience the writer encounterd regarding the postal service and are pleased to inform that we are currently investigating this matter.
In this opportunity, we wish to inform the writer and the public that registered items, parcels as well as Express Mall Service (EMS) are trackable. The public can easily check their orders via the postal website or contact our CSC once it has arrived at the MPC.
In addition, the Postal Service Department has recently launched its BRUTRACK Apps as an initiative by the Department to improve the channeling of accurate and fast information for tracing postal items. The Apps allows customers to locate their postal items anywhere within the country. The BRUTRACK Apps can be downloaded from Google Play Store for Androids Users, or Apple App Store for iOS users. Items movement outside the country will be trackable via other Apps prescribed by the sending postal agencies the customers are dealing with.
Red labelled items, especially registered parcels or packets (excluding documents / letters) would normally take a few days to be processed before the notification cards are issued. Items outside of the Brunei Muara District will be dispatched by the MPC to the postal branches for further delivery by the postmen once it has been scanned using the IPS system.
In order to assist us with our investigation, we kindly invite the writer to contact Awang Haji Shahrin bin Haji Ibrahim, Head of Operations, Mall Processing Centre, Old Airport Road, Berakas BB3510 at telephone number 2384423 or email to email@example.com or, Pengiran Haji Hairul Azmi bin Pengiran Haji Morni, Public Relation Officer during office hours at 2232872/2220959 or via email firstname.lastname@example.org.
We refer to the article titled "Rules and regulations on obtaining driver's licence" published in the 29th November 2017 edition of the Borneo Bulletin's Opinion Page. We thank the writer for his/her comments and offer our sincere apologies for the inconvenience the writer and his/her daughter encountered regarding the matter.
The LTD would like to inform that it has been receiving many applications for practical examination slots, particularly at the LTD's Training and Driving Test Circuit Complex at Sungai Akar. The demand therefore has exceeded the capacity in terms of resources at the aforementioned branch. In this regard, the LTD wishes to respond as follows:
I. Introduction of a quota system in 2015 at its Training and Driving Test Circuit Complex at Sungai Akar. The quota system requires the trainees to firstly book the date and time for their practical examination via their respective driving school operators. Every driving school is allocated a certain quota for their trainees to undergo practical examinations.
II. Through a series of consultations between the LTD and the 12 registered driving school operators in the Brunei-Muara District, the driving school operators have generally agreed to revise and further streamline the system whereby if a certain school driving operator does not apply for the quota prior to a deadline, that quota will be offered to other school driving operators. This approach aims to reduce the waiting time for trainees who wish to undergo the practical examinations.
III. Continuous monitoring by the LTD on this issue to further ensure that the quality of this service to facilitate the public can be continuously improved.
For any further queries or clarification on this matter, members of the public are invited to visit the nearest LTD branch or contact Talian Darussalam 123.
The Land Transport Department
We refer to the letter to the Editor titled "Enforce Laws Strongly To Avoid "Mobile" Perils" published in the 18th October 2017 edition of the Borneo Bulletin's Opinion Page. The Public Relations Unit, Ministry of Communications wishes to thank the writer and appreciates his/her comments pertaining to the dangers of drivers using their hand-phones while driving.
It is widely observed now that mobile phone usage while driving is becoming an increasingly common offence on our roads. In acknowledging the writer's comments and to ensure more effective enforcement of existing laws on this, the National Road Safety Council (NRSC) and the Land Transport Department (LTD) have undertaken and will continue to carry out the following measures:-
The National Road Safety Council gives serious attention to the issue on mobile phone usage while driving as raised by the writer and is aggressively ensuring that the initiatives stated above are carried out continuously and consistently. Through increased awareness on the need to drive cautiously, considerately and focused, it is hoped that drivers will lessen their risk of road accidents by four times when they avoid using mobile phones.
Once again, the Public Relations Unit, Ministry of Communications, wishes to thank the writer for his/her comments and would also like to assure him/her that this matter is a highly prioritized one for related agencies to prioritise. We would also like to take this opportunity to appeal to all road users to comply with existing road safety regulations to ensure that Brunei roads will be safe for the benefit of all.
We refer to the opinion in the Borneo Bulletin on 9th September 2017 made by “Post Office Regular” on the delivery of parcels, and thank the writer for his/her support and suggestions on the improvement of postal services.
3.1 Some items or packages are required to be collected at the post office in order to fulfill the procedure for Customs Declaration. This is normally the case when the package is believed to contain controlled products or dutiable items and / or items that require prior approvals.
3.2 In some circumstances, the collection advice card is given when the recipient is unavailable to receive the item at the delivery address.
3.3 On tracking system of items, the public may wish to know that the tracking information does not include the cargo and forwarding services. Regretfully, the Postal Services Department continues to experience delay in receiving tracked items due to limited cargo services and connectivity between the country of origin and Brunei Darussalam.
In this regard, the Postal Services Department continues to make every effort to look for the right solutions to improve connectivity, including the possibility of establishing a strategic location as a focal point for collection of cargoes before delivery to Brunei Darussalam. This will include, among others, the establishment of virtual post and office of exchange.
The public may wish to know that delaying delivery of items received from overseas is not in Post Offices’ interests as it may create undesireable backlogs of mails and parcels at the Mail Processing Centre.
3.4 To further improve its services, the Postal Services Department has installed a domestic mail tracking system which is currently operational to monitor the delivery of Express Mail Services.
3.5 The Postal Services Department welcomes the suggestion on notifications for recipients made through short messaging systems. In this regards, we encourage recipients to provide their mobile phone numbers for easier notifications.
For any further clarification, the Postal Services Department welcomes the writer to contact the officer in charge at the following address:-
Head of Operations
Mail Processing Centre
Old Airport Road
Telephone Number: 2384423
This measure is undertaken to ensure that the dropping-off zone is available at all time for the convenience of every users and the public in general. The bollards are arranged in such a way that it will allow a much safer and spacious lane for drop off as well as handling of baggages and preventing vehicles from prolonged waiting and parking in the area.
We appeal to all members of the public to observe the new measure in order to ensure the safe and smooth flow of traffic for the benefit of all.
Reference to the opinion by the ‘Concerned Fisherman’ regarding the new regulations for boat trailers, published in the Borneo Bulletin’s Opinion Page on Wednesday, 20th September 2017.
The Public Relations Unit wishes to thank the views expressed through various media and fully appreciates the concerns regarding the requirement for special driving licences and insurance coverage for boat trailers.
The Public Relations Unit wishes to inform the members of the public that this requirement has existed in the Road Traffic Act (Chapter 68) since 1956, and amended in 2007.
The Land Transport Department welcomes drivers with driving proficiency and skills for boat trailers to contact the Land Transport Department at 2451980 extension 510/511/513 to arrange for a driving test without the need to attend any driving lessons. The test can be conducted at a location convenient to the the driver. Upon passing this test, the driver will be issued with a Class 2B licence. Drivers with Class 2 driving licence are not required to undergo the driving test.
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